Due to COVID-19 protocols, chip shortage and high order volume, we are currently experiencing minor delays in processing times. Please allow additional time for your order to process and ship at this time.

Notifications are sent by email or text message to alert you of any changes to the status of your order. You can also track your order via the Shopify Shop App.

Please contact us at sales@moogaudio.com 

We ship to all provinces and territories in Canada. Overseas shipping is currently not available.

Items that are in stock are usually shipped within 1-2 business days.

Please select local pickup at checkout, you will be notified by email when your order is ready to be picked up.

Please note that items that are not in stock will be shipped to you as soon as they are received at our warehouse via the shipping service chosen during checkout.

There is a limit of one promo code per order placed. Coupons cannot be combined.

We have a variety of convenient payment options. For online orders: Amex®, Apple Pay®, Diners Club®, Discover®, Google Pay®, Mastercard®, Shop Pay® and Visa®. For in store orders: Amex®, Apple Pay®, Diners Club®, Discover®, Google Pay®, Mastercard®, Shop Pay® and Visa® and cash.

All prices are in Canadian Dollars.

We offer financing with Flexiti. Check out all the details here. Please note that Flexiti orders require a 2 business days hold for processing. Once they are released they will be shipped via the shipping service chosen during checkout.

We ship to all provinces and territories in Canada. Overseas shipping is currently not available.

Items that are in stock are usually shipped within 1-2 business days.

You can choose to pay for a Priority shipping service via one of our carriers during checkout.

You will receive tracking information via email or text message notifications. This information is also available via the Shopify Shop App.

We do not offer international shipping at the moment.

You can initiate a return up to 30 days after receiving your order. Some exceptions apply.

If your purchase was eligible for free shipping, a flat fee of 10$ will be deducted from your refund.

Upon receiving your item, it usually takes 1-2 business days to process your return.

Yes.

Contact us at Sales@moogaudio.com

When a product is returned, it often requires additional resources to ensure it meets the necessary quality standards before it can be offered to another customer. These fees are designed to cover the costs associated with processing returned items, including inspection for damages and scratches, testing, repackaging, and preparing them for resale. Check out all the details here: Return Policy

You can purchase a gift card here.

All of our gift cards are sent electronically as an attachment with your order receipt.

You can consult the original email you received, the balance is updated automatically.

Yes. You can enter your gift card code at checkout.

Yes.

Yes! Visit moogaudiorental.com for more info.

How can I earn points?

Earn 1 Patch Rewards for every $1.00 when you make a purchase! You can also earn points by completing actions listed in rewards tab like Reviews, Registration, Social Sharing etc.. Just click on “Rewards” tab to see the list of activities available for you to take part.

How can I spend my points?

Get a $1 discount for every 100 points you spend! Just click on “Rewards” tab and you will see the list of all discounts you can redeem your points for. So you can greatly boost your savings.

Yes. Our store is located at 3828 St Laurent Blvd, Montreal, Quebec H2W 1X6

Products are covered by the manufacturers warranty.

Click here to check out what exciting opportunities we have available for you.